Sabiá Support

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Phone +55 (84) 99927-8215 WhatsApp +55 (84) 99927-8215 Online chat Online chat Email sabia@atendimento.lais.ufrn.br

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Welcome to our help space! If you want to learn more about what Sabiá is, click the “Learn more” menu above.

Got a question you haven’t asked yet? Here you will find most of the answers about access and support.

In our FAQ we gathered the questions users ask most often and wrote an answer for each one. We hope it helps you. Enjoy the read!

How do I sign up?

On the sign-in screen, click “Sign up”. Choose your language and country and fill in your details: full name, CPF, phone number with area code, email (twice) and password (twice), and accept the terms of use and the privacy policy. The following steps (address, occupation, education, experience and social networks) are optional and can be completed later in your profile. At the end, we send you an email with a link to confirm your registration: your account can only be used after this confirmation.

I am a foreigner and do not have a CPF. Can I sign up?

Yes. When signing up, choose a country other than Brazil or click “Are you a foreigner without a CPF?” and enter the type and number of an identity document (a passport, for example) and the country that issued it. You then sign in with your email instead of a CPF.

What are the password rules?

The password must have at least 8 characters, with a lowercase letter, an uppercase letter, a number and a symbol (for example !, @ or #). It also cannot be similar to your name, email or CPF, nor be a very common password or only numbers.

I did not receive the registration confirmation email. What should I do?

1 - Look for the email “Sabiá - Confirmação de Cadastro” in your spam or junk folder; 2 - Ask for a new email (you can ask every 5 minutes): on the last screen of the sign-up, use the resend button; if you already left it, try to sign in with your CPF (or email) and password and click “Resend confirmation”; if the link has expired, use the “Resend confirmation” button on the page that opens; 3 - The link is valid for 30 days and can only be used once. If you typed the wrong email, see the question below.

I typed the wrong email when signing up. What now?

If you have not confirmed your registration yet, simply sign up again with the same CPF and the correct email: the previous registration is replaced and the link sent to the wrong email stops working. You can also sign in with gov.br, which confirms your identity and activates the account right away.

What should I do if the site says my CPF is already in use?

It means there is already a confirmed account with your CPF, perhaps created a long time ago. Try signing in with your CPF and use “Forgot your password?” to receive a link at the registered email, or sign in with gov.br. If you no longer have access to the registered email or to gov.br, send an email to sabia@atendimento.lais.ufrn.br with your full name and CPF.

Can I sign in with my gov.br account?

Yes. On the sign-in screen, click the gov.br button. If you do not have a Sabiá account yet, it is created with your gov.br data; if you already have one, even if you have not confirmed it yet, it is found by your CPF and becomes active.

I forgot my password. Now what?

On the sign-in screen, click “Forgot your password?” and enter your CPF or email. If there is an active account with this data, we send a link to the registered email to create a new password. The link is valid for 2 hours and can only be used once; if it does not arrive, check your spam folder and ask for another one after a few minutes.

I already used Sabiá and my password no longer works. Why?

Sabiá has been updated. Some old accounts were left without a valid password (for example, those created by other systems with a temporary password), and everyone needs to sign in again after the update. Use “Forgot your password?” to create a new password, or sign in with gov.br.

My account is blocked. What should I do?

If the screen shows that the account is blocked, send an email to sabia@atendimento.lais.ufrn.br with your full name and CPF so that we can check the situation.

How do I change my details and my photo?

After signing in, open your profile. There you can change your name, social name, sex, date of birth, phone, “About me”, occupation, address, education, experience, professional councils, social networks and interests. The photo can be JPEG, PNG or WebP, up to 5 MB. Your email and CPF cannot be changed in the profile: please contact support.

Who can see my information?

You choose, field by field, what appears on your public profile. By default everything is visible except your phone number. If you hide your name, others see only your first name. CPF, mother’s name and documents are never shown to other people.

What do the bronze, silver and gold profile levels mean?

They show how complete your profile is. You earn a medal for adding your location, education, experience and interests: with up to 1 medal the level is bronze, with 2 or 3 it is silver and with all 4 it is gold. The profile also shows what is missing to reach 100%.

A website asked to access my Sabiá data. Is it safe?

Partner websites and apps use Sabiá so that you can sign in without creating another account. The first time, Sabiá shows the partner’s name and the information it will receive; CPF, email and public data are always sent, and you can uncheck the others under “Edit the information you provided”. Only confirm if you recognize the site. If you click “Cancel”, nothing is sent.

How do I change the language?

Use the language selector at the top of the page. Sabiá is available in Portuguese, English, Spanish, French, Dutch and Swahili, and your choice applies to the sign-in, the profile and this help page.

What should I do to cancel my registration?

We hope you make the most of the Sabiá platform. But if you still want to cancel your registration, send an email with your FULL NAME and CPF to sabia@atendimento.lais.ufrn.br.

I still need help… What should I do?

If none of the answers above solves your problem, contact support through one of these channels. We will do our best to help you.